Cell Centre Return & Warranty Policy

1. General Return & Warranty Guidelines

1.1 Spare Parts Warranty & Returns

• All spare parts (such as screens, batteries, charging ports, etc.) come with a limited manufacturer's warranty.
• Dead on Arrival (DOA) Policy: If a part is faulty upon arrival, it may be returned under warranty, provided the following conditions are met:
  • The item is unused, uninstalled, and in its original packaging.
  • All protective seals, labels, and laminations are intact and undamaged.
  • The return is initiated within 7 days of delivery.
• No Returns After Installation: Once a part has been installed, it cannot be returned unless covered under warranty.
• Testing Before Installation: We highly recommend testing the part before installation to confirm functionality.

1.2 Return Shipping & Refunds

• Customer-Covered Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
• Refund Options:
  • Full refund to the original payment method.
  • Store credit (if agreed upon at the time of return).
• Processing Time: Refunds are processed within 3-5 business days after inspection and approval.

1.3 Non-Spare Parts Warranty (Accessories & Other Items)

• Accessories (such as chargers, cables, cases, etc.) come with a 6-month limited warranty against manufacturing defects.
• Warranty does not cover physical damage, liquid exposure, or misuse.

2. Important Disclaimers

2.1 No Liability for Self-Repairs

• Cell Centre does not recommend self-repairs for customers without technical expertise.
• If you attempt a DIY repair and damage your device, Cell Centre will not be liable for any resulting issues.
• We strongly advise consulting a professional technician for part replacements.

2.2 Warranty Void Conditions

The warranty does not apply if:

• The item shows signs of tampering, physical damage, or improper installation.
• The original packaging or seals are broken or missing.
• The part was misused, exposed to liquids, or subjected to extreme conditions.

3. How to Initiate a Return or Warranty Claim

1. Contact Support: Email us at support@cellcentre.co.za within 7 days of receiving a faulty item.
2. Provide Proof: Include your order number, photos/videos of the issue, and a brief description.
3. Return Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number.
4. Ship the Item Back: Send the item in its original packaging to the address provided.
5. Inspection & Resolution: Once received, we will inspect the item and process your refund or replacement.

4. Final Notes

• No refunds or returns will be accepted without prior approval.
• Sale items or clearance stock may have different warranty terms (check product description).
• Cell Centre reserves the right to reject returns that do not meet the stated conditions.

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