Privacy Policy

Welcome to CellCentre.co.za ("we," "us," "our," or the "Website"). We are committed to protecting your privacy and ensuring the security of any information you provide while using our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our Website.

By accessing or using CellCentre.co.za, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please refrain from using our services.

1. Information We Do Not Collect

At CellCentre.co.za, we respect your privacy and do not collect, store, or process any personal information unless explicitly provided by you for essential purposes such as order fulfillment, shipping, or customer service.

2. Information You Provide to Us

When you place an order, create an account, or contact our customer support team, you may voluntarily provide certain details, including but not limited to:

• Full Name (for order processing and shipping)
• Shipping/Delivery Address
• Billing Address (if different from shipping address)
• Contact Information (email address, phone number)
• Payment Details (processed securely via third-party payment gateways; we do not store credit/debit card information)

3. How We Use Your Information

Any information you provide is used strictly for the following purposes:

• Order Processing & Fulfillment – To confirm, process, and deliver your purchases.
• Customer Support – To respond to inquiries, requests, or complaints.
• Shipping & Delivery – To provide tracking information and ensure successful delivery.
• Legal & Security Compliance – To prevent fraud, comply with applicable laws, or respond to legal requests.

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

4. Data Security Measures

We implement industry-standard security practices to protect your information, including:

• Secure Socket Layer (SSL) Encryption – To safeguard data transmission.
• Trusted Third-Party Payment Processors – To ensure secure financial transactions.
• Limited Access – Only authorized personnel have access to customer data for order processing and support.

While we take reasonable precautions, no online platform can guarantee absolute security. We encourage you to use strong passwords and avoid sharing sensitive information unnecessarily.

5. Cookies & Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyze site performance, and improve our services. These technologies may collect:

• Session Cookies – Temporary data to improve navigation.
• Analytics Cookies – Non-personal data (e.g., page visits, device type) via tools like Google Analytics.

You can manage or disable cookies through your browser settings, but this may affect website functionality.

6. Third-Party Services

We may engage trusted third-party service providers to assist with:

• Payment Processing (e.g., PayPal, credit card gateways)
• Shipping & Logistics (e.g., courier services)
• Website Hosting & Maintenance

These providers have their own privacy policies, and we recommend reviewing them for further clarity.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Comply with legal obligations
• Resolve disputes or enforce agreements

Once no longer needed, we securely delete or anonymize your data.

8. Your Rights & Choices

Depending on applicable laws (such as South Africa's Protection of Personal Information Act, or POPIA), you may have the right to:

• Access – Request a copy of your stored data.
• Correct – Update inaccurate or incomplete information.
• Delete – Request the removal of your personal data (subject to legal requirements).
• Opt-Out – Unsubscribe from marketing communications (if applicable).

To exercise these rights, contact us at admin@cellcentre.co.za.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us immediately for removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of our Website constitutes acceptance of the modified policy.

11. Contact Us

Thank you for trusting CellCentre.co.za with your shopping needs!

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